Job Description

Job Description

Job Description

Community Housing Advocates

An Affiliate of Mercy Housing & Shelter Corp. and My Sisters’ Place

Job Title: Supportive Housing Program Manager

Department: Supportive Housing

Reports To: Director of Program Services

FLSA Status : Exempt

PHI Access Code: II

Scheduled Work Times/Locations

Monday – Friday, 8:30AM – 4:30PM; flexibility for occasional nights and weekends when necessary. Location: 2197 Main Street, Hartford, CT., 76 Pliny Street, Hartford, CT, and 102 Pliny Street, Hartford, CT.

Job Summary:

The Program Manager is a strong and experienced leader who is responsible for managing the overall functions of the Supportive Housing Program. The Supportive Housing Program at My Sister's Place oversees 24 family and single units, 34 family and single units, and 30 single/individual units.

The Program Manager will supervise four (4) Community Social Workers, two (2) Administrative Assistants, and one (1) Employment Specialist. The Program Manager will work in conjunction with the Director of Program Services and the Director of Quality Assurance and Compliance to ensure the highest quality of service within the mission of the organization and will ensure program residents are treated with respect and compassion. The Program Manager establishes and maintains cooperative relationships with public and private agencies, acting as an ambassador of CHA to all stakeholders. On a day-to-day basis the Program Manager works collaboratively with the Chief Operating Officer, Director of Program Services and Supportive Housing staff.

• Follow approved procedures for receipt of financial and in-kind donations.
• Monitor Agency programs to assure professional standards of performance and effectiveness of all services, including evaluation of programs against outcome measures.
• Collaborates with the Director of Program Services on the fiscal operations of all programs in conjunction with the Chief Financial Officer and Chief Operating Officer, including, but not limited to, budget development and projections, disbursement of funds, supervision of receipts, and periodic financial reporting.
• Attend Family and Individual CAN meetings, CM and PM meetings, RUUM/Capital Region meetings and any other programmatic meetings as needed.
• Review and monitor HMIS, DDAP and Smartsheet.
• Ensure compliance with all data entry; ensure that data reporting requirements are being met throughout programs.
• Conduct sample case file audits in all programs. Work closely with QA Director to monitor programs.
• Assures professional standards of performance and effectiveness of Program personnel.
• Assist the Director of Program Services in reviewing appeals decisions of the Consumer Rights Officer in matters where a client has filed a grievance based on disciplinary actions, suspension, or termination.
• Work with the Chief Operating Officer, Director of Quality Assurance and Compliance, Director of Program Services, and staff to ensure compliance of all aspects of program audits.
• Help to train staff in mitigating client issues and de-escalation.
• Assists the Director of Program Services with troubleshooting any client/provider issues.
• Responsible for agency/programs meeting critical requirements required by the agency.
• Responsible for maintaining copies of critical incident reports.
• Participate in the new hire interview process for appropriate staff.
• Interview, train, supervise, and evaluate the performance of direct reports. Work closely with HR to document any performance issues as well as their resolutions.
• Review employee time and attendance records and verify accuracy in ADP.
• Hold staff meetings weekly and meet with individual employees for supervision weekly or as needed.
• Assure professional standards of performance and effectiveness of all services, including those provided to and in support of other programs operating at the facility.
• Perform any other task that will assist the Organization in carrying out its mission, as assigned.

Education and Experience:

• Master’s Degree in Social Work or related field plus five to seven years of experience.
• Ability to work with BIPOC population.
• Clinical background: working with clients suffering with Mental Illness, Substance Use and Chronic History of Homelessness and supportive housing experience preferred.
• Ability to communicate effectively and precisely as to what needs to be reported and presented to respond to questions from outside providers, managers, clients, stakeholders, etc.
• Computer proficiency (i.e., Databases, Outlook, Microsoft Word, ADP), expected.
• Bilingual fluency (English/Spanish) preferred.

Certificates and Licenses

• Must have a valid driver’s license, clean driving record and proof of current automobile insurance, and reliable transportation required. Staff will be expected to transport clients in their personal car.

Compensation & Benefits

• Will be commensurate with experience, up to $65,000-$70,000. Able to negotiate based off experience.
• Community Housing Advocates provides a generous employee benefits package, including medical, dental, retirement, short- and long-term disability, and tuition reimbursement. Full-time employees receive PTO (paid time off) per year, plus 12 paid holidays.

Physical Demands

• The physical demands associated with the essential functions of this job are intermittent physical activity, such as walking, sitting, climbing stairs, and intermittent lifting.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CHA, My Sisters’ Place, and Mercy Housing and Shelter Corporation is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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