Hotel Operations Manager Job at River Link Hotels, Secaucus, NJ

WFBmVDRBbGJEVGloNVdSMFA4SnFZTDMzbFE9PQ==
  • River Link Hotels
  • Secaucus, NJ

Job Description

The Best Western Plus Secaucus has an immediate opening for a Hotel Operations Manager at our newly Renovated property.

Experience:
  • Minimum of 2 years' experience as an operations Manager or Front Office Supervisor in similar type & size hotel preferred
  • Ensure that each department delivers a consistently high standard of guest service. Also, achieve business objectives and maximize the profitability of all outlets. Maintain effective cost controls in all areas.
  • 2 years additional management experience (of which 1 year is in hotels)
  • Ensure consistent implementation and review of SOPs throughout all Departments.
  • Local market experience preferred

Summary

Responsible for the upkeep and the efficient, profitable operations of the hotel by providing a safe, clean, environment where employees provide, and guests experience, flawless customer service that is legendary throughout the industry.

Essential Job Duties

Hotel Profitability:

Ensures the attainment of established budgeted goals for all departments of Hotel
  • Monitors compliance with labor standards and staffing guidelines by all departments
  • Monitors compliance with annually established room rate plan
  • Monitors operating expense tracking system for all departments
  • Attends and/or Conducts required meetings (ex. Daily Huddle, weekly staff) to ensure interdepartmental communication and coordination of mutual goals
  • Monitors rooms inventory and merchandising procedures.
  • Conducts quarterly rate surveys of competitive hotels and monitors program for competitive analysis and price-value assessment
  • Monitors and ensures compliance with amenity programs, franchise and company standards, as well as promotional materials
  • Assures compliance with established Manager On Duty (M.O.D.) Program
  • Participates in scheduled meetings as required by corporate. This includes revenue management, safety, budget, sales & regional operations meetings

Asset Management:

Exceeds Brand and/or Ownership quality standards ensuring a favorable franchise inspection grade for the property
  • Assists General Manager in reporting, budgeting, rate strategies and any other administrative duties
  • Conducts daily inspections of guest rooms to ensure housekeeping is meeting/exceeding cleanliness standards
  • Conducts bi-weekly property inspections and approves action plans to include time-table to resolve problems

Guest Satisfaction/Public Relations:

Promotes guest satisfaction in an effort to obtain repeat business of leisure and business markets
  • Evaluates guest complaints and ensures corrective action is taken by department heads
  • Monitors guest responses, responding as needed; executes action plan to correct issues
  • Hosts social events/receptions as required by the Brand and/or Ownership
  • Plays active role in community through affiliation with various community organizations to promote and maintain positive image for hotel
Human Resources:

Ensures employees are provided with the necessary structure, motivation, and training to satisfy their needs and achieve organizational goals
  • Interviews, selects, trains, and counsels associates
  • Ensures that all new hires are given the proper onboarding experience
  • Assists in ensuring that staff is properly trained by their managers
  • Ensures with the General Manager adequate staffing levels are maintained, adhering to budgetary and staffing guidelines
  • Maintains associate files, ensuring all documents are current (including job descriptions and version of handbook)

Personal Development:

Ensures continual efforts are made to increase management abilities and knowledge
  • Attends annually a minimum of one advanced management training seminaras directed by the General Manager
  • Attends classes to become knowledgeable or maintain proficiency in the latest industry-related technology
  • Attends franchise & Ownership mandated training courses as required
Skills/Qualifications

Education:
  • Bachelor's degree in Hospitality or related field preferred; however, skills/knowledge gained through on-the-job training and previous experience may substitute for degree
Certifications / Licenses:
  • Must possess and maintain a motor vehicle operator's license in good standing
Additional Skills :
  • Ability to multi-task
  • Ability to communicate effectively, both written and oral
  • Bilingual (Spanish & English) preferred, depending on market
  • Ability to work the shifts required for the position
  • Ability to learn and adhere to Brand & Ownership standards
  • Ability to take information from various sources and determine a responsible course of action
  • Ability to understand interdepartmental relationships
  • Ability to operate office equipment and industry specific software (Quickbooks, M3, ADP and Jonas Chorum PMS)
  • Ability to remain calm during stressful situations
  • Ability to motivate and lead a team
  • Ability to read, interpret and analyze financial reports, P&L Statements, Sales & Marketing reports
  • Proficient in Microsoft Office
  • Proficient in Google Apps for Work preferred
Physical Demands
  • Walking and Standing: 60 -70%
  • Sitting: up to 30-40%
  • Bending, Stooping, Reaching: Occasionally
  • Lifting, Push/Pull: 40 lbs infrequently
  • Driving: Occasionally
  • Traveling: Infrequently
Environmental Conditions:
  • Inside: Protection from weather conditions, but not necessarily from temperature changes.
  • Outside: Transitioning from inside to outside of building and vehicle, assisting guests in varying weather conditions

Job Tags

Local area, Immediate start, Shift work,

Similar Jobs

GHR Healthcare

Per Diem / PRN Nurse RN - Clinic - $39-42 per hour Job at GHR Healthcare

 ...Job Description GHR Healthcare is seeking a per diem / prn nurse RN Clinic for a per diem / prn nursing job in Philadelphia, Pennsylvania. Job Description & Requirements Specialty: Clinic Discipline: RN Start Date: 09/30/2024 Duration: Ongoing Shift... 

Burrito Shak

Weekend Only Job at Burrito Shak

Burrito Shak in Greensboro, NC is looking for one weekend only to join our strong team. We are located on 4016 Battleground Ave Suite D. Our ideal candidate is a self-starter, ambitious, and hard-working. Qualifications available both Saturday and Sunday. at least...

Northern Arizona Healthcare Corporation

PA or NP: Physical Medicine and Rehab- Cottonwood, AZ Job at Northern Arizona Healthcare Corporation

 ...of service patients. Compliance/Safety Responsible for reporting any safety-related incident in a timely fashion through the Midas/RDE tool; attends all safety-related training programs; performs work in a safe manner; monitors work environment for possible... 

Arapahoe Community College

Medical Assistant Program Instructor (Part-time) Job at Arapahoe Community College

 ...Position Description Location : Littleton, CO Job Type: Instructor (part-time) Job Number: 00145 Division: Instruction...  ...applications for part-time Instructors to teach in the Medical Assistant and Medical Office Program during the upcoming 2025 semester... 

Santander Holdings USA Inc

Sr. Specialist, Disaster Recovery Test Coordinator Job at Santander Holdings USA Inc

Sr. Specialist, Disaster Recovery Test Coordinator Quincy, United States of America Act as the DR Coordinator responsible for planning...  ...disaster recovery concepts, including but not limited to data replication, storage, backups, Recovery Time Objective (RTO), Recovery...